30 Days Return: Feel free to send your item back within 30 days of receiving the product.
To be eligible for a return, your item must be in the same condition as you received it and in its original product packaging. You’ll also need the receipt or proof of purchase.
Please contact us at firstname.lastname@example.org to start a return. We will provide you the return address by this customer service email. However, you shall be responsible for shipping expenses. Once we receive the item and approve the return, a refund will be returned to your original payment method.
Please be advised that you should always first request a return by contacting us before sending to-be-returned items back to us.
You can always contact us for any return questions at email@example.com.
ODP is divided into two stages:
Order processing time: the time we need to get your order ready to be shipped. It relates to stock confirmation and quality inspection, and usually takes 2-5 business days.
Shipping time: the time it takes for the shipping services to deliver the package to your address since they pick up the package from our warehouse. Shipping time varies depending on your specific location.
If you have any further questions, please contact our customer services at firstname.lastname@example.org.
Q: Ultrasonic or sonic electric toothbrushes last for 6 months on just one charge?
A: Ultrasonic electric toothbrush. It removes more plaque than regular manual toothbrushes. Yes, usmile electronic toothbrush last for 6 months on just one charge once fully charged.
Q: Is this fit for charging on 110v or 220?
A: Dear customer, our electric toothbrush comes with a Type-C USB cable for charging everywhere and anywhere. Compatible with any power source and any voltage.
Q: Can it be used as a travel toothbrush?
A: I think yes, each toothbrush head has a travel case.
Q: I brush my teeth in the shower, is it ok if this gets wet?
A: Dear customer, P1 electric toothbrush is waterproof grade IPX7, you can use it in the bathroom.
Q: What's the ultrasonic frequency? Can the sonic cleaning and ultrasonic cleaning be turned on independently?
A: Vibration up to 34000-38000 Times per Minute. The increase in vibration doesn't mean an increase in sound like other electric toothbrushes, because the reduction in emitted noise has also been optimised.
Q: Where can I buy the replacement head?
A: The replacement heads of usmile electric toothbrush are in transit, you could buy it in here:
Q: How does the pressure control work? Does it alert you when you are using too much pressure? Thank you!
A: usmile electric toothbrush built in pressure adaptive control sensor, it will automatically reduce vibration when you using too much pressure, so there is no need to alert you.
Q: Does this sonic toothbrush have a charge indicator light so you know when it needs charging?
A: Yes! usmile electric toothbrushes have battery indicator. When the battery indicator is flashing red, means the toothbrush battery is low, it needs charging asap.
Q: How long is the Toothbrush warranty?
A: 1 Year!